Al-Futtaim Toyota launches the largest Toyota showroom and service center

Al-Futtaim Toyota has announced the launch of a new, state-of-the-art vehicle showroom on Sheikh Zayed Road in Dubai, in line with its customer-centric approach and commitment to enriching their lives day in and day out.

This new facility boasts advanced technologies and sustainable solutions that are ahead of its time, embodying Al-Futtaim’s vision for the future of the automotive sector, which is based on meeting customers’ expectations, no matter how great.

Al-Futtaim Toyota has taken a fresh approach to creating this showroom, using the latest technology and contemporary design, to provide its customers with a seamless and multi-channel experience. This experience begins digitally on the website, where customers can browse through the available cars, choose the model that suits them, and even book or order it online from the comfort of their home or office. This digital journey is completed in the showroom, where a hybrid digital and sensory experience awaits them to learn more about the car Toyota which they have chosen.

This new facility is the largest Toyota showroom and service center ever, and embodies the pinnacle of Al-Futtaim Automotive’s customer-centric services in the UAE.

Commenting on the inauguration of the new showroom, Vincent Wienen, Senior Managing Director of the Automotive Group at Al-Futtaim Motors, said: “The new Toyota showroom is our best showroom to date, and embodies our business strategy of delivering the best vehicles and exceptional service standards to our valued customers. . Wenen added: “This futuristic showroom will ensure a smooth and hassle-free journey for our customers, which reflects Al-Futtaim’s customer-centric approach, which has solidified our name as a pioneer in the automotive sector in the region. We look forward to welcoming our valued customers to our new showroom.”

The new Toyota showroom is the most connected facility in Dubai, both physically and digitally. From a sensory point of view, the exhibition is strategically located on Sheikh Zayed Road, and is easily accessible from the path leading to Abu Dhabi and the other leading to Sharjah, via the First Al Khail Branch Street, in addition to its prominent location in Al Quoz 3 district.

On the digital front, the showroom adopts the “six steps to buying a car” approach to provide its customers with an integrated multi-channel experience. They can browse the cars and choose the most suitable model for them, and even book cars or order them online. When creating an account on the site Toyota.aeCustomers’ options are saved to complete their experience electronically and anywhere from the home, office, or showroom, whether on a computer, laptop or mobile phone.

When customers visit the new showroom, they find digital platforms displaying the specifications of each car, as well as a special corner to adjust the car settings for customers who want to specify the most accurate details of the car before purchasing it. After making their choices, customers move to special kiosks that include digital screens that mirror our tablets, in a move aimed at promoting trust through transparency.

The showroom extends over an area of ​​2004 square meters, and has been divided in a way that facilitates seamless integration between the after-sales services department, the waiting room and the showroom. This contributes to receiving a large number of customers, completing services quickly, and delivering cars without any complications.

As for the car service and maintenance center, which is equipped with the latest equipment and technologies, it has an area of ​​35,877 square meters and accommodates the maintenance of 60 cars per day, in order to ensure that services are provided to customers when needed. When the owner of a Toyota car arrives at the center for maintenance, he is received by a maintenance expert in the air-conditioned reception hall, before moving to the private maintenance office to discuss their needs. Then he can watch the maintenance work on his car from a private hall, which includes a five-star waiting room where free internet access and refreshments are available, as well as a special corner for the little ones to keep them entertained during the waiting period.

This new facility reflects Al-Futtaim Toyota’s commitment to offering services and solutions that meet the demands and needs of the local and regional market.

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